Do you have a mobile technician work force? Do they need to carry more than a printed work order with them to a service call? How about empowering them with more information such as:

Complete Service Work Order Details
History of all work done on the job to date, by any member of your service team
Complete list of all parts available ex-stock for ease of selection on jobs
Full customer site information, directions, contact info, etc.
Complete Asset/Equipment information including serial number and description

Are your technicians sick of carrying around heavy clipboards, and folder contraptions? Wouldn't it give a better impression to the customer if they were carrying around the latest in technical devices and making life simpler for them at the same time?

And how about giving them the ability to enter labor and parts consumed in service while they are either on the job, or right afterwards? No more handwriting what was done, and faxing it back to the office. No more entry at the end of the day on the web, duplicating what they already captured in the field.

And what about that incredible perception you will create when you ask the customer to sign off on the completed service call with a stylus on a PDA? What better impression could you leave the customer with in terms of the efficiency and sophistication of your service organization....

Well now you can have all of this with Eclipse PDA, the add-on product to the sophisticated Eclipse Professional Service Management System. Eclipse PDA is designed to run on Palm OS enabled devices. By adding an extra application to your PDA, you can now cradle sync your PDA unit with your Eclipse Professional database. Its easy and simple to transfer what you have captured in the field back to Eclipse, and to have Eclipse send you all of the new service calls and information that you have been allocated to.

The Eclipse PDA software installs on your PDA device, and also has a partner 'conduit' program that runs on your computer workstation. You dock your PDA with the computer, and it will connect with Eclipse and allow you to receive all Active service calls right into your PDA. When you are on the road, you have access to all the information you need for the service call, the site location, the assets/equipment that you have to service, etc. It even loads down a complete list of your parts that you routinely keep in stock so you have pricing information at hand and can reference these parts as they are used on the job. Your labor is entered into the PDA, and through the use of intelligent pull down menus of routine phrases that you use in resolving problems, you can minimize the amount of data entry on the PDA.

There is even a place for your customer to sign off on the acceptance of the work right on the PDA unit! This signature is sent back to Eclipse as an image and is stored in the Eclipse database to authorize the billing of the job when you synchronize back with the main system.

Let's take a look in detail at the screens of Eclipse PDA.

When you start Eclipse PDA, and after you have initialzed the software, it knows who you are. Therefore the jobs that are active and allocated to you are displayed:

You select the job that you wish to work on by clicking on it with the stylus on your PDA. The job is then displayed in detail, first with the site information of where you have to go, who your contact person is, phone numbers, etc.

The details of the work order itself is displayed when you select the 'Work Order' option from the pull down menu. This brings up the following screen:

You can also get equipment/asset information of the item that has to be serviced as another pull down option from the Work order detail screen, like so:

Any labor that is on file for a work order, regardless of the technician that did the work is displayed off the Work Order. The labor listing looks like this:

Adding a labor entry is easy. Just click on the Add button, and you can enter the start and end dates, times, etc. You can choose from standard phrases for the work done, or enter in details yourself through your PDA's text entry capability.

Part entry is just as simple. You can see a list of any parts used on the job, and add to this list if required.

Part addition is simplified by the part selector available. If you are adding a part that isn't a 'standard' part, you can also add this as a 'Non-stock' item and enter the complete part details if required.

And when the job is done, you don't need to have paperwork with you. Get the customer to sign off on the job right on the PDA screen. Its even provided upside-down to enable you to easily pass the PDA to the customer while standing in front of them, for their signature. This signature, along with any other data you have captured against jobs in the field is synchronized back to Eclipse and stored in the Eclipse database.

Its that simple. Eclipse PDA empowers your technicians in the field with the information that they need to do their job. It eliminates any double entry or capture of information because the PDA will synchronize right back to your Eclipse server. Its simple and rugged and runs on most PalmOS enabled devices. So why not get started with this great technology. Contact us for pricing information.

Requires at least a 2 user Eclipse Professional system - will NOT work with a single user Eclipse system.
Palm OS devices must have at least 8mb of RAM, and is compatible with Palm OS 3.1 and above versions.
PocketPC versions of Eclipse PDA are no longer available.