Looking for a powerful, integrated service management system for your business? Then take a look at what Eclipse can offer you...

We understand the chaos of running a service organization. Balancing your service personnel resource with demand can be difficult. Customers want things fixed NOW! You must be prepared to meet this expectation or lose business to your competition. Its all about efficiency. Efficient operational management of your service organization will allow you to expand with confidence and keeps the customer happy and coming back to you when they need you next.

You need a computer software solution that will grow with you. One that won't let you down and focusses on the key aspects that makes your business profitable and your customers happy. Eclipse is that solution.

Eclipse is a fully integrated service management software system. By focusing on the business management philosophical aspects of running a successful service organization, Eclipse offers not only a strong and profitable business tool, but an integrated framework that will allow your organization expand and meet the demands of today's customer. Its all about understanding how to increase efficiency in your operations.

Eclipse provides the required functionality of job logging & management, dispatching, historical review, billing, technician notification, labor & parts management, etc. but it offers so much more.

Whether you start with a single user version of Eclipse running on one computer, or you are looking for a local area network solution, web based solution or a solution that will fit seamlessly into your existing infrastructure, Eclipse should be your #1 choice.

The center of it all is Eclipse Professional, a powerful service management software application developed by Tech Solutions Inc. Eclipse runs as either a single user, client/server or client/server & integrated Web Server system. Whether you have 500 service personnel, or 1, Eclipse will size to your organization's needs, both now and in the future.

Eclipse offers you all the functions you are going to need. From service call logging, dispatch, management, billing, service agreement management, labor and parts management, purchasing through to knowledge management, marketing and historical tracking & reporting, Eclipse is the total answer to your service management requirements.

Eclipse wants to take the chaos out of the day in the life of the service technician. By using computer automation to improve efficiency, you will see a very fast return on investment with Eclipse, making Eclipse a highly profitable experience for your business. Your customers will love it too. They will see a professional image conveyed to them at all times, and you can extend your business reach to bring the customer into the system, by offering them their own web portal access to the service jobs that you do for them. They can see the status of jobs, and they can even log jobs via the web themselves if you wish. You can offer them online knowledge and frequently asked questions, all being served from the same database that you are access in the office.

Your technicians that are in the field will no longer feel that they are distanced from the organization. Through Eclipse's embracement of mobile computing, and Internet access, a field technician can be in touch with you as much as needed by embracing wireless technology. You can therefore expand to meet the needs of remote customers, without having to open up more 'brick & mortar' facilities at expensive cost.

With all of this power offered, a key secret to the success of Eclipse is its simplicity. Itseasy to use, making each day of using Eclipse a positive and fun experience for all. You don't have to be an expert in computer technology to make Eclipse work for you. Its design is based on simple operation for the user, and simple administration. There are no technical management functions required with Eclipse, and yet Eclipse offers features normally only found on high-end mission critical systems, such as automated backup, mirroring, transaction logging, etc. This is all built into the Eclipse server, and once setup, you just simply leave it and it will run all by itself for years and years.
	But if you need power, you've come to the right place. Through a desktop interface, you can do multiple functions at the same time. This means that checking on a service call while entering another is a breeze. If you need to check on the status of a customer's service agreement, while invoicing another job out of Eclipse, no problem. That's how it was designed. It understands what a busy day in the life is like for a service professional.
And its totally accessible. If you are working remotely, you can get access to your jobs through Eclipse NET, the Web Server interface for Eclipse. You can extend your system by offering your customers the ability to login to your system and check their jobs in a secure and powerful way. On the Internet, you are seeing the exact same data in real time as your office users are seeing on their workstations. Unlike other options, we don't host your data - you do. The power of Eclipse and its simple administration makes hosting your own web system a breeze. No more concerns over where your data is, and how safe it may be. You manage it, and its as up to date as you want. Local network users get the benefit of the power user interface of Eclipse on their Windows computers, while remote users can see their data through the powerful web based interface of Eclipse. Its safe and secure. Eclipse is its own web server, and doesn't rely on third party technologies such as IIS or Apache to host. This means that your data is less likely to be infected by worms or vulnerable to external attack. You can sleep well with Eclipse on the Internet.
	We understand that you probably already have other systems installed for various aspects of your businesses operation. Whether it be financial accounting & management systems, manufacturing systems, customer relationship management systems, etc. Eclipse can integrate with your existing investments, rather than forcing you to change other systems just to accomodate Eclipse. Through a powerful integration engine, Eclipse offers easy integration to accounting products. Also Eclipse can support native XML document integration for things like Invoice transactions, so you can extend Eclipse to integrate with many other products as well. Where possible, we leverage off the capabilities of external accounting programs. For example, Eclipse has specialized support for Quickbooks 2003 versions that allows either continuous automatic integration over the network between Eclipse and Quickbooks, or batch integration. This means when you create an invoice in Eclipse, it will automatically and seamlessly 'pop' into Quickbooks over the network. It couldn't be easier. You get the best of both worlds - a world class service management solution, and integration with 'no headaches'.

Wanna know more? Take a look at the FEATURES of Eclipse...

or check out our presentation of Eclipse -->