You start with the Eclipse Core system. This is provided to you when you order 2 or more users, or the basic system with a single user version of Eclipse. You get all the standard functionality of the Eclipse system, just like you can see for yourself in the trial version you can download, but in addition...

Eclipse is a true Client/Server solution and you get a full server application framework with Eclipse when you order your 2nd and subsequent user license for Eclipse on your network. This means that you get all the advantages of a serious business tool with Eclipse client/server, including:

• The power and residence of a true server environment for your database. Able to handle up to 100 concurrent user connections to the one server, this framework will grow with you*.
• Full automated backup system to ensure your database is backed up right on the server (still requires a tape backup unit and tape backup software to transfer database contents to tape)
• Ability to log all transactions separately since the last backup, allowing you to restore from any failure up to the last transaction entered. No more losing data if you have to restore last night's backup file.
• Server can handle connections from both Windows workstations (Win98 through XP)
• The one server environment means that there is only one application to install and configure on the server. This is the case with the Eclipse application, its database and its own web server. These are all the one application running on your server. Simple and easy to configure and manage. Eclipse is truly a TURNKEY solution for your business.

On your local area network, you only need purchase the number of licenses required to support the maximum number of concurrent users (ie. users connected AT THE SAME TIME with Eclipse).

Single user versions of Eclipse Core System run on one single computer and do not provide any server functionality. Data files in your single user system can be seamlessly upgraded to a multi-user system when you purchase a 2nd or subsequent user license for your Eclipse system.

All Eclipse NET users also get access to your company's knowledge base (you can control who can see what information, of course), and your technicians can even submit knowledge articles and upload attachments to the knowledge base over the web.

Eclipse NET is a powerful, flexible and secure solution that can handle up to 2,000 concurrent web connected users on one server. This is the perfect framework for extending your service reach outside of your physical buildings.

Eclipse is a true solution for a service department. Its main purpose is to empower the technicians and ensure that service jobs are completed smoothly and efficiently so that you make more money. But of course you need to account for all of this money. Although Eclipse does provide you with Accounts Receivable functions, Eclipse will extend itself to interface with Accounting systems such as Quickbooks and Sage Line 50. If you are running one of these accounting systems and want to have Eclipse pass its invoices over to Quickbooks for processing, then the Eclipse Accounting Integrator is the ideal add-on choice.

Compatible with:

Quickbooks US Editions 2002-2008 Professional/Premier/Enterprise

Quickbooks integration is based on QBXML communications and occurs in memory - no need for any disk files to be created. All is handled automatically. Its truly a simple and powerful interface that won't force you to change your accounting practices.

Enterprise organizations know the importance of integrating the data from their various applications. Its common to find the use of a 'data warehouse' or a seperate database that is used to bring high level data from sales, manufacturing, financial, HR, etc. systems together for management reporting. Now Eclipse can participate by bringing the service data out and integrating it with enterprise data needs through the optional Eclipse Data Warehouse add-on.

Eclipse DataWarehouse provides a facility to export Eclipse data on a schedule that you define to a Firebird SQL database, so that it can be integrated with ease into enterprise level reporting applications. Firebird SQL is an open source and entirely free SQL database engine with the power to handle all heavy decision support computing and integration requirements, but can run on its own seperate server. By doing a periodic 'kill & fill' data load into Firebird of Eclipse service data, you can extract out of Eclipse the information you need and put it in an environment for management reporting without affecting the transactional capacity of Eclipse. No user that is entering a job, producing an invoice, etc. will be impacted by heavy management reporting since its done in an entirely discrete and seperate environment. With Eclipse Data Warehouse, everyone wins when it comes to reporting and data integration.

Field technicians need to be able to carry with them tools to get the job done. In addition to the tools they use for their service work, they need a portable tool for helping them to administer themselves in the field. As the world of technology turns increasingly more mobile, Eclipse steps up to the plate with the ECLIPSE PDA option. Eclipse PDA is an application that runs on either PalmOS enabled devices, to allow a technician to download their workorders and other supporting information to a PDA to take with them in the field.

But it doesn't stop there. Eclipse PDA empowers the technician with the ability to document what labor was done and parts used right on the PDA, and even allows a customer to sign the PDA device and captures their signature that the job was completed. When the technician returns to the office, or at home, they can synchronize their PDA with the main office Eclipse system, uploading the information captured in the field, and downloading new jobs that they have been allocated to. No double handling of data entry and less chance of missing entries of billable work into the system.

* Compatible ONLY with Palm OS 4 devices.

Sometimes you just need to have software customized. But many software companies shy away from this because they feel that if you have your version of software changed, you won't be able to upgrade it in the future without having to have all of those changes done over and over over again.

This is NOT the case with Eclipse. Using an advanced development design, Eclipse CAN be customized if required and your changes are protected and maintained in future releases. This really puts Eclipse out ahead of the pack, if you have the budget to afford the customization fees associated with its modification. It is clearly a more flexible solution, particularly since you don't know what dynamic changes your business may have to adjust for in the future.