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Eclipse
- Features at a glance
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Job
management, allocation, prioritization, budgeting |
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Complete
client management, supporting multiple countries |
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Full billing
system, including support for a large variety
of sales tax/GST/VAT requirements (full US sales
tax support, Australian GST compatibility, etc.)
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Service
personnel work/income contribution graphs available
during day to day operation |
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E-mail
based job notification system for both customers
and service personnel |
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Internet
based web browser interface availalble (optional
extra) for field service personnel to get jobs,
and enter time and parts used |
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Full
support of alpha numeric paging and cellular phones
for field service personnel through e-mail |
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Professional
looking invoices, work confirmation documents, statements,
etc. |
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Complete
parts database available, with inventory control
and pricing |
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Ability
to enter 'non-stock' parts on jobs |
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Subcontractor
support, including payments owing and remittance
advice |
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All
work done is searchable along with formal capture
of knowledge learned on the job |
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Marketing
lead capture and management |
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Ability
to track leads and work generated from marketing
campaigns |
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Powerful
receipting for bills, including ability to receipt
account before bills are generated |
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Work
in progress reporting |
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Client
analysis graphs by client or client type |
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Optionally
integrates with 3rd party accounting systems including
Quickbooks, and Sage Line 50. |
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Custom
Report Generator |
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System
can be customized by Tech Solutions for specific
functions if required |
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System
available in LAN client/server multi-user configuration |
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Full
manufacturer RMA support, including RMA tracking
and auto notification when RMA status changes for
techs and/or clients |
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Complete
equipment/asset management capability built into
service call entry |
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Support
for unlimited number of client sites per client |
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Integrated
service agreement module (optional extra), handling
warranty, extended warranty, pre-purchased blocks
of labor time, etc. |
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Automatic
notification when service agreements are close to
expiration |
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Ability
to allocate an unlimited number of technicians to
a service call |
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Completely
redundant backup facilities, disk mirroring options
and transaction level recovery |
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Customized
service call status types, and job prioritization |
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Service
technicians can be organized into groups by skillset,
geographical location, etc. |
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Inexpensively
priced, with prices starting at $US 795.00 |
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Simple
to use, includes complete on-line help. |
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Job
management, allocation, prioritization, budgeting
Eclipse
provides a comprehensive job management capability. Designed
to bring the list of current jobs directly to the service
personnel or their management, Eclipse presents its list of
jobs in an easy to read format. The operator is able to see
selective service personnel, or ALL service personnel, selective
clients or ALL clients, and selective status (ie. Open jobs,
Jobs on Hold, Completed, etc.). Lists can be sorted with a
single click of the mouse, in a variety of orders. Jobs can
be viewed in complete detail by double clicking on a job in
a list.
Job
details including budgeting information, prioritization data,
chargeable/non-chargeable status, and link to marketing information
to allow management to see how much income marketing campaigns
have generated in their business. All labor done to a job
is directly associated with it, along with any parts used
on the job. Job value and budget left is shown quickly to
alert service personnel as they near the budgeted amount for
a job. Work descriptions provide a huge amount of room, ensuring
that you can convey all information required to the service
personnel assigned to the job.
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Full
billing system
Full
billing system is provided with Eclipse. Bills (Invoices)
can be generated from a job, or independantly. If a bill is
generated from a job, all labor and parts used on that job
are clearly shown, along with a seperate 'Labor detail report'
showing all work done on the customer's service call. You
can add lines of explanation to an invoice, change values
at the time of invoicing, etc.
Eclipse
also provides a 'Point of Sale' receipting function allowing
you to use Eclipse as a front counter system - perfect for
workshops or service centers that deal directly with the end
customer, and receipt monies for service work. Eclipse allows
receipting of monies for jobs, as well as receipting of monies
in advance for customers. This provides an easy 'deposit'
handling system for service jobs.
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E-Mail
based job notification
By
harnessing the power of electronic mail, Eclipse is able to
notify both customers and service personnel as jobs are created.
You create your own 'e-mail templates' containing the way
you want to communicate between parties and Eclipse uses this
for its notification communications. This ensures that everyone
knows what's going on, and you can dispatch your service personnel
from a central location, decreasing your cost of business
operations and increasing the efficiency that your service
organziation experience. Your customers will love this as
it demonstrates that you care about their business and any
misunderstandings regarding their service call can be dealt
with before the service person arrives at the customer's site.
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Full
support of alpha numeric paging and cellular phones for field
service personnel
Through
e-mail templates, you can create communcation templates that
are sized for alpha-numeric pagers, or e-mail enabled cellular
telephones. This means that you can communicate to field service
personnel enough information to ensure that they get to customers
that are local to them, without forcing them to return to
base first, to pickup their next job. By leveraging the power
of this modern technology, Eclipse allows you to operate a
more efficient department and meet your customer's increasing
expectations.
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Complete
parts database available, with inventory control and auto
pricing
If
you have a database of standard parts that you use during
the provision of service, Eclipse can store and handle this
information in its tables. Alternatively if you use parts
ad hoc during service, Eclipse will allow you to sell parts
to your customer that are 'non-stock' parts. These parts do
not have to match Eclipse' parts database to be sold. Parts
that are in Eclipse' database will automatically price for
you when both invoicing or entering them into service calls,
and inventory management facilities are available (ie. quantity
on hand, re-order levels, etc.) with Eclipse.
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Subcontractor
support, including payments owing and remittance advice
We
realize that you may use subcontractors as part of providing
quality service to your customers. That's just fine with Eclipse.
Eclipse provides complete subcontractor support including
hourly subcontractor rates. You can see at a glance how much
you owe a subcontractor and you can remove jobs that you do
not wish to pay for based on work quality. Eclipse will tell
you just how much you have to pay this subcontractor and will
even produce printed remittance advice forms to accompany
your payment so that your subcontractor knows exactly what
he or she is getting paid for.
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Marketing
lead capture and management
Someone
very wise once said, "Your best sales people are your
service people". Exactly. Its because service people
uncover leads and opportunities in the field as they are trusted
by customers. These leads and opportunities need to be fed
down to sales so that they are not lost. Eclipse provides
a way to capture leads and inquiries through its integrated
marketing system. This is a great way to police just how successful
your marketing campaigns are doing. Through powerful reporting,
Eclipse can tell you just how many leads a marketing campaign
generated, and how much income that resulted in. You will
now know where to spend your advertising dollar better. Through
an integrated Prospect database, you can capture names and
addresses (including e-mail addresses) of people you want
to communicate with and ensure that they remember you are
there when the next need quality service again. You can even
send mass e-mails through Eclipse to your prospects!
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Powerful
receipting for bills, including ability to receipt account
before bills are generated
Eclipse
provides you with complete accounts receiveable management.
When payments are received, whether they be over the counter
in the case of 'point of sale' receipting, or come in the
mail later, you can quickly and easily enter them into Eclipse.
Eclipse provides many cross-checks for the operator to ensure
that monies are correctly allocated to outstanding items.
Eclipse supports cash, credit cards, direct debits, and checks.
You can also receipt monies from a customer where there is
no outstanding item. This is a perfect way to handle deposits
for work to be done. Eclipse will then allow you to pay off
invoices from this 'credit' amount held for the customer.
Full aged balance reports and account statements are supported
in Eclipse to ensure that you collect your outstanding amounts.
All financial transactions integrate with your accounting
system, if you purchase the 'Eclipse Accounting Link' optional
product.
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Client
analysis graphs by client or client type
Knowing
where your income is coming from is critical to strategically
navigating the course of your business. Eclipse provides you
features to truly understand your clients. Features like pie
charts showing where your month's income has come from - by
client or by client type. Know just how much income comes
from, for example, corporate clients, or government clients.
Or how much a single critical client is generating for your
business. Also you can even get the TRUE hourly rate that
you are realizing from a client by looking at the amount of
labor spent on their projects, against the actual sales made.
If you have clients that are nickel & diming you to death,
here's how you find out who they are and strategize how to
deal with this. Eclipse is truly a gem for information on
clients.
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Custom
Report Generator
With
the power of computers today, wouldn't it be nice if you could
construct your own reports on jobs, technicians, customers,
inquiries, etc.? Well Eclipse provides you with a complete
custom report generator. You can use its easy 'drag &
drop' interface to build reports, run them and save them for
future use. Change fields, sorted order, queries, column headings,
fonts, totals, etc. all with the click of a mouse.
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System
available as single user or LAN client/server multi-user (Eclipse
Professional)
We
understand the flexibility required with a quality service
management system. Some service organizations simply need
a single computer to do all of their job, client, inquiry,
prospect, knowledge and accounting management. While others
require a complete network of computers to ensure all members
of their organization have access to this critical data. Eclipse
can handle both. Eclipse Professional, our single user product,
is an inexpensive way to get started with Eclipse and runs
on Windows based computers. Our workhorse product, Eclipse
Professional, is a true client/server computing solution that
can handle up to 100 concurrent users on your network. With
complete graphical user interface on all versions, users of
Eclipse single user can easily upgrade to Eclipse multi-user
without having to re-learn the product. Data can be migrated
throughout all Eclipse products easily.
We
even have an Internet option if you wish to connect your field
service personnel to Eclipse over a web browser. Eclipse NET
is the add-on product you can run with Eclipse multi-user
(2 user minimum required) to provide online, 24 hr a day,
7 days per week truly GLOBAL access to your Eclipse data.
Fully secured and configurable to easily integrate with your
existing web site.
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Complete
equipment/asset management capability built into service call
entry
If
your organization is responsible for the service of equipment,
or any other form of asset that a customer owns, then use
Eclipse to keep service history information by serial number
or asset ID in your database. When a call comes in, you can
reference the serial number or use the simple chooser to find
the item, and then owner, and site where it was last known
to be located will automatically be retrieved for the call.
Its quick and simple. If you want to see a complete service
history of all work that has been done on this asset, its
available too. Imagine being able to offer this information
to your customers! You can through the Eclipse NET web option
as well if you like.
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Integrated
service agreement module
Having
the ability to offer service agreements to your customers
overcomes any objection to paying for service calls one at
a time. It provides your organization with the necessary cashflow
to run your business more effectively and it provides peace
of mind for the customer knowing that if they have a problem,
you are there to help them. Everyone wins. Except if you don't
have a system to keep track of service agreements. Its a paperwork
nightmare. Enter Eclipse. With the Eclipse Service Agreement
Module, you can support service agreements based on warranty
programs, extended warranty programs (including or excluding
parts and/or labor charges), pre-purchased blocks of time
for customers, where time spent on their jobs are deducted
against this time, and at any time you can elect to have a
call billed outside of the service agreement if you wish.
As service agreements near expiration, you can use Eclipse
to generate letters to sell new agreements, or automatically
generate invoices for renewal.
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Ability
to allocate an unlimited number of technicians to a service
call
Unlike
many other service management programs, Eclipse can support
teams of technicians being sent on larger jobs. You can choose
the workforce team you want to allocate, and Eclipse will
automatically notify all members of jobs as they are allocated
or de-allocated to them. Using the powerful 'email templates'
facility
of Eclipse, you customize on a technician by technician basis,
what you want to be communicated when they are allocated to
the job. Its all automatic and painless.
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Customized
service call status types, and job prioritization
You
control the status of each call, and therefore you should
be able to identify the different status types for a call.
Eclipse allows you to search by status, and to group status
types together for collective views (ie. show me all 'active'
status jobs, or show me all 'inactive' jobs, etc.). Additionally
you can create any prioritization system you want for jobs.
Each user of Eclipse can then customize the prioritization
look and feel that they want on their screen by customizing
the color schemes of Urgent, non-urgent, etc. jobs. Its easy
with Eclipse.
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Inexpensively
priced, with prices starting at $US 995.00
We want to make Eclipse available to as many people as possible.
So we are offering the Eclipse single user product for Windows
computers at a starting price of $US 795.00. This product
is available for purchase over the Internet and you can even
try it out FREE of charge for 30 days via our download link
on this web site. Eclipse multi-user, however, is more expensive,
however for a single user solution you can't beat Eclipse
for features and value for money.
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Complete
client management, supporting multiple countries
Client
information management is a breeze with Eclipse. Eclipse supports
multi-countries, allowing you to expand globally in reach.
Client information includes not only demographic details (ie.
name, address, etc.) but also e-mail address and you can elect
if you automatically want Eclipse to notify clients of service
calls allocated to them. You can even customize your own e-mail
templates specific to a client's communication requirements.
Clients can be grouped by type for reporting purposes, and
the appropriate sales tax codes can be assigned at a client
level to simplify billing. Complete site description information
is available along with online service history analysis, and
account status (with complete transaction history). All available
from the powerful Eclipse client management button.
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Service
personnel work/income contribution graphs available during
day to day operation
Wouldn't
it be nice to incent your service personnel to be responsible
for their own income generation? Well now you can. You can
allocate your service personnel their own monthly budgets
with Eclipse and they can track their own performance to the
budget on a daily basis with Eclipse' income contribution
graphs. You can see their performance over a 12 month spread
and really see who is making you money and who isn't. What
a powerful management tool!
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Internet
based web browser interface availalble
We understand the power of technology and what it can do for
your business. By harnessing the power of the Internet, and
allowing your field service personnel online access to the
same data that you are working with in your office, you can
connect closer with your field operators. A service person
could check their jobs on a web browser at the start of the
day, plan their day's travel and workload, and then at the
end of the day, enter thework done and the parts used straight
into Eclipse. You see all of this information appearing in
'real time'. There is no batch upload/download process involved.
An Eclipse web user is looking at the same database you are
looking at with up to the second updates.
To
further this astounding advance in communications, you can
use Eclipse' notification facilities to notify field service
personnel of jobs via alpha-numeric pagers, cell phones, PDAs,
etc. Using Eclipse' custom e-mail templates, you can create
a a template that fits to the visible area of the device that
the field technician is using for communications and send
them only the information you need them to see to prompt them
to work on other jobs, etc.
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Professional
looking invoices, work confirmation documents, statements,
etc.
We
want you to look your best in front of your customers. So
Eclipse provides you professional looking documents, including
a scan of your company logo right on the page. Information
is clearly displayed and is designed to fax easily to your
customers. You can even have a collection of advertising statements
that are randomly chosen and appear on all printed forms.
Make your customers aware of other things your organization
does, special offers, etc. through this power advertising
medium.
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All
work done is searchable along with formal capture of knowledge
learned on the job
We
understand the risks associated with running a successful
service organization. With things getting more and more technical
as we move into a technological age, the knowledge of how
to fix things becomes your critical asset. This is why your
customers choose to have you provide service. Of course the
information that is critical to your organization's success
is held in the minds of your service personnel. If a key person
decides to leave you, they take with them an incredible amount
of knowledge and could cripple your business.
Eclipse
provides you a way out of this mess. When work is done, the
service technicians have to enter what was done before it
can be billed to the customer. This 'tacit' knowledge is crucial
as new technicians will want to learn from the 'old hands'.
What better way to enable them to learn than to allow them
to search history and find out what was done on jobs and how
they can learn quickly and be a valuable contributor to your
organization. By allowing all work to be searchable in Eclipse,
even the call center operator could potentially solve a problem
over the phone. We provide an easy way to search knowledge
and a way to encourage the sharing of knowledge by the service
technicians.
If
you want to publish formal information for your customers
(ie. Frequently Asked Questions, a knowledge base, etc.),
Eclipse provides you with a seperate formal knowledge base
that is also searchable. This could contain the techniques
for fixing common items, and can be used either by your own
service personnel or by customers.
With
these features, the critical asset to your organization -
the knowledge of how, remains vested in your organization.
The result is faster learning times for junior personnel and
risk reduction by taking away the power position from the
technicians themselves and placing it as a shared resource
in your organization.
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Work
in progress reporting
Do
you know exactly how much unbilled time is sitting in work
in progress in your organization right now? You would if you
had Eclipse. Work in progress reprts are available and accurate
up to the second. You can see what needs to be billed and
ensure that EVERYTHING is billed in a timely manner. This
increases your cashflow and helps you profit. Don't be a bank
to your clients. Through Eclipse' work in progress reporting,
you know when to bill and exactly where your money is held.
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Optionally
integrates with 3rd party accounting systems including Quickbooks
and Sage Line 50
Eclipse
doesn't attempt to be a full financial accounting system.
There are a large range of power accounting systems on the
market that will handle General Ledger, Accounts Receivable,
Accounts Payable, etc. So Eclipse partners with them. Eclipse
is your service organization's operational system and because
it does financial transactions, if you are running a mainstream
accounting system, Eclipse can interface with it and transfer
journals with your accounting system. This will ensure that
you are a running a double-entry, balanced accounting environment.
Eclipse
has excellent integration facilities with accounting software
including full support of the Quickbooks XML interface available
on Quickbooks 2003 systems and later, automatic invoice posting
with Sage Line 50. You can have Eclipse automatically post
an invoice into your accounting system at the time that it
is entered in Eclipse, thereby eliminating double handling
and not having to get your techs to be trained on your accounting
software. Eclipse can also automatically load customer and
part information from accounting programs to minimize your
data entry into Eclipse.
By
seperating your operations management into a powerful system
such as Eclipse, and keeping the technicians out of your accounting
program, you get the best of all worlds - service management
software designed SPECIFICALLY for your service organization,
and security and integrity in your accounting program. The
last thing you want is your technicians accessing your company
payroll information, or your profit & loss statements,
so remove this risk entirely and give them their own system!
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System
can be customized by Tech Solutions for specific functions
if required
We
understand that its hard to a perfect fit for all organizations
(although with Eclipse, we try!). So rather than saying NO
to your needs, we are willing to customize Eclipse to meet
your requirements. Whether you need Eclipse to integrate with
other systems in your organization, or some special feature
made available, talk to us about your options here. We do
charge extra for customization, however the investment can
often be very rewarding in that you obtain the perfect system
for your business. We also do customization in such a way
that we can provide you with continued upgradability of Eclipse
in the future without losing the customization work done for
your organization.
All
customization work is done to rigurous standards and to the
highest level of quality control. Tech Solutions are trainers
in software engineering and thorugh our association with major
universities and software engineering organizations, we can
assure you that the work done is done to industry 'best practices'.
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Full
Manufacturer RMA Handling
If
you are returning parts to manufacturers, and being issed
a 'Return Merchandise Authorization' from the manufacturer,
and you have either service jobs pending waiting for these
repaired items to be returned, or you have your own stock
with customers and you need to replenish, Eclipse's inbuilt
RMA handling capabilities gives you a complete database of
these RMAs and you can track when items are due back in. When
a change to an RMA occurs, you can optionally have Eclipse
email either technicians or customers that are affected by
this change with an email that you create the format of. Of
course, you can always turn this off if you don't want it
to do this.
If
you are a manufacturer and are looking for a way to issue
RMAs to your customers, CONTACT
US specifically about this as we have many large manufacturers
running customized versions of Eclipse to support RMA return
handling process.
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Support
for unlimited number of client sites per client
If
you deal with large clients that have multiple sites, buildings,
locations, offices, etc. then Eclipse is for you. Eclipse
supports an unlimited number of client sites for service calls.
If you wish, you can choose the site that the job is to be
done at from a range of options for a client. Each site includes
contact information, phone number, address, and country. You
can even associate the URL of a map from sites like maps.yahoo.com
in the site information for Eclipse NET web users to print
out a map of how to get to the location.
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Completely
redundant backup facilities, disk mirroring options and transaction
level recovery
As
Eclipse Professional is based on 4D Server technology, the
benefits of reliable computing is a standard feature of Eclipse
Professional. 4D Server allows you to automate the process
of backing up a server that is running 24 hours a day, 7 days
a week through a scheduled quick backup process. Once backed
up, you can set 4D Server up to write all transactions that
are handled on the network to a log file. If your server ever
was to go down, its easy to recover it. All you do is restore
last nites backup, and then have 4D Server automatically 'roll
in' the transactions that were entered for the day, and there
you have it - back to where you were right up to the time
the server went down.
If
that's not enough, 4D Server can also support automated mirroring
of data to other devices. Database size can be huge with 4D
Server as it can create 'spanned' databases, each containing
2GB of data. This power, coupled with RAID disk array technology
will give you a level of reliability second to none.
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Service
technicians can be organized into groups by skillset, geographical
location, etc.
Eclipse
gives you the ability to categorize your workforce anyway
you want, and to see job allocation based on these categories.
Categories might be geographically based, skillset based,
talent based, etc. You choose. You can also support work teams
this way by having all team members share the same categorization.
Its simple and easy in Eclipse.
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Simple
to use, includes complete on-line help
We
have gone to a lot of trouble to ensure that you have quality
documentation and online help available in Eclipse. Our 350+
page documentation manual covers all aspects of Eclipse' operation,
and we are available to you for technical support. You will
find the learning curve to be small with Eclipse and you should
be up and running with it in your organization in the smallest
amount of time.
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