We know that service people are busy. So it is important to be able to do multiple different things at the same time. Therefore Eclipse has a 'desktop' user interface, with the abilty to open windows as required. You can customize how you want your desktop to look (ie. window sizes, positions, etc.). Any user familiar with products such as Quickbooks, Microsoft Word, etc. will have no problem immediately adapting to Eclipse.

The heart of Eclipse is the management of service jobs. You can change the terminology to suit the term your organization uses for jobs (ie. service calls, work orders, etc.). Technicians and call center operators love the job listing capabilities of Eclipse, allowing any user to easily see what is on his or her 'radar'.

Technicians and management can work this list easily, and can see at a glance what workload an individual is faced with, so that they can most effectively organize their schedule.

If you need to locate a job, its fast and easy. Filter the list by client, type, status, technician allocated to the job, or even the product model number that the job is for. Of course if you know a job number, you can simply enter it in and go straight to that job.

If you prefer to see the workload in a schedule, no problem. Eclipse has a complete 'drag & drop' interface for this, so that you can not only visualize your team's workload, but moving a job from one team member to another or from one day to another is as simple as clicking on it, and dragging it to the desired position. Its that easy!

When you open a job, you get all the information one one page. No need to search through multiple pages to find the information. Its quick and easy. And data entry is a breeze too. Using artificial intelligence where possible, we automatically fill in fields for you. For example, entering a serial number or finding an equipment asset to be serviced will automatically bring up the client, site location where it is, service agreement information, and defaults for call type, priority, etc. are all populated for you. You simply edit where appropriate, select one or many technicians to allocate the job to, and enter in the problem that they have to fix. That's it. The job is then in the system, and you can optionally have Eclipse email notifications to all affected parties - both technicians and the client, confirming the job.

The job detail screen will also show the work history to date, including both labor and parts used, along with any notes that have been captured by the technicians on the job.

And that big GREEN light that you see is a visual indicator to the operator about whether this job is covered by a service agreement or not. This means that the operator can advise the customer on the phone about whether the job is covered, and may wish to either sell a new agreement to the customer if necessary, or can alert the customer to the upcoming expiration of an agreement if appropriate.

Eclipse has a complete knowledge management engine built right in, and available to operators throughout the use of the system. This means that a call center or help desk operator can search for common fixes to problems while the customer is reporting them, or that a technician (whether in the office or in the field) has access to search your knowledge library. You can even give this capability to customers over the web if required (and don't worry - you can secure what people can see by their membership with certain user groups, through the powerful user security features of Eclipse).

Knowledge encompasses not only published articles by resolutions to past work done, or even notes on jobs.

And Knowledge articles can have file attachments. You can include video demonstrations, pictures, PDF manuals, Word documents, spreadsheets, audio files, etc. with any knowledge base article. We even have the ability for technicians to create articles in the field via the web, and to even upload article attachments while they are in the field, for the rest of the team to leverage.

Client management is a breeze with Eclipse. You can store a large amount of information on clients, along with site details, service history and accounting history. Clients can be setup to be automatically notified when a job is entered, via e-mail. Eclipse provides you with the ability to create an unlimited number of e-mail templates that can be used for communication. You have total control over how your clients are communicated with, through Eclipse.

Complete asset management is core to Eclipse. If you are responsible for the 'care and feeding' of client owned assets, eg. equipment, etc., then Eclipse will not only allow you to reference the assets during the service call, but complete service history is stored and retained by the asset's serial number or asset ID. Even if the equipment changes hands to another customer, you can simply change the ownership without losing the service history. What a great way to get new business, after all you know the history on that unit!

Asset management supports complex sub-assembly structures each with their own serial numbers, and allows you to create unlimited references (or other IDs, associated values, etc.) for an asset. For example, if an asset is a computer system, the powerful Asset References section allows you to store the serial numbers for various software components installed, or possibly the monitor's serial number, etc. Its all searchable in Eclipse too!

Eclipse includes complete part and inventory management, including support for both Last In and Average costing for inventory valuation. Parts have complete movement history, along with simple integration with your accounting system.

Part managers love Eclipse because it puts them in control of their own inventory, and provides them with easy ways to manage it including stock counting and batch entry capabilities.

Technicians have an easy way to add parts to a job. With powerful part finders built-in throughout Eclipse, they can quickly find the correct part they are looking for.

They can also order parts during the service call entry, so that parts can be procured quickly by the parts manager through Eclipse's integrated Purchase Order and Purchase Requisition system.

And when parts are received at your receiving dock, operators can quickly lookup any purchase orders that are open and on file for these parts to ensure that they get allocated to the purchase order and therefore the technician who needs the parts can be immediately and automatically notified by email that the parts they have requested have come in.

At the same time, the inventory valuations and average costings are being updated for you without any effort on your part.

Invoicing is a breeze. All information entered from a job, labor and parts, are retrieved and an invoice automatically generated. Full support of sales tax/VAT/GST is provided for many different countries including USA, Canada, UK and Australia. You can add additional lines to an invoice, delete lines, modify descriptions, pricing, add text, etc. You can also receipt monies at the time of the sale (Point of Sale receipting) allowing you to run Eclipse as a front counter solution in a busy service workshop or department.

Invoices generated look professional and include your scanned logo, and complete labor details on what work was carried out on the job.

How about accessing Eclipse via the Internet? No problem. Eclipse gives you the option to add web serving to your Eclipse database. You host and manage your own data - no third party services required here. Your technicians and/or clients can access the exact same relational database that your office and depot based staff are seeing - at the same time. There is no delay in seeing updates via the web in the system. Everyone is sharing the same database here.

Technicians get functionality via the web that allows them to manage their schedules, produce PDF work order documents, enter labor and parts used, and even create new service calls remotely. They can also lookup the knowledge database for resolutions to problems anyway they can get an Internet connection, on any Javascript enabled web browser.

Clients can also be allowed into the system if you wish. Clients can get access to a range of functions to help you extend your service to them on-line. This encourages 'partnering' with the client and shows that you a really do want them to work with you.

As Eclipse serves basic HTML web pages, you can customize the look of the pages to suit your web site if you wish.

And if you need mobility, Eclipse PDA offers you another way to see your work orders. By using the synchronization capabilities of either PalmOS or PocketPC enabled PDA devices, you can take your digital data with you. Work orders, work history, parts, site details, etc. can all be taken with you, and while you are on the road you can enter labor done and parts used right into your PDA.